Frequently Asked Questions

    What Is Block Management Software? What Does It Do?

    Our block management web-based software allows Managing Agents and Property Management Companies to send out service charges, keep on top of ground rent demands and record leaseholder funds. Through the software, Managing Agents and their staff can monitor and access all the financial information about their leaseholders and blocks, all in one place.

    Online tools to support work management and the raising of maintenance tickets, the tracking of insurance and health & safety and credit control functions are all available through the integrated solution.

    Our Blocks Online software makes communication easier and more effective with property owners and suppliers saving time and effort in dealing with day to day activities.

    How Does Block Management Software Benefit Managing Agents and Property Management Companies?

    The block management software we offer at Blocks Online increases operational efficiency and reduces complexity simultaneously using our best practice workflows. This allows Managing Agents and Property Management Companies the opportunity to streamline their business processes.

    Our software will help Managing Agents and Property Management Companies stay compliant with built-in documentation that is kept up to date with current legislative requirements.

    Ultimately, the block management software improves cash flow for Managing Agents through budgeting and financial reporting, and it optimises property performance.

    Can All Property Owners Log-In To Blocks Online And What Information Can They Access?

    Yes. All Property Owners with an email address can be emailed or sent a letter with an invitation to access their blocks information on Blocks Online. Once logged in, property owners are able to see their own individual service charge and ground rent account details. In addition to this they are able to view demands/invoices and statements. Documents stored for the block (e.g. end of year accounts, insurance etc.) enables an enhanced level of communication between the Agent and the Property Owner with both one way and two-way messaging, which can be useful to manage problems and provide updates to all relevant stakeholders.

    How Do Property Managers Track Repairs Using Block Management Software?

    Using the Blocks Online Ticketing module, it enables Property Managers to record and track repair and maintenance activities, as well as legal tasks and similar packages of work. An audited history and commentary is maintained for each ticket and tickets can be assigned to different departments and members of staff. In conjunction with the Leaseholder Portal, the Property Managers are able to receive tickets from Property Owners and provide them with online updates, thereby providing efficient levels of communication.

    How Will Blocks Online Help With Preparation Of The End Of Year Service Charge Accounts For Blocks?

    All financial information is available for review by staff through a single, secure website. This includes access for external accountants when required. A comprehensive suite of reports provides financial and property management information and can be produced with one click and downloaded in both PDF and CSV file formats.

    How Are Service Charges And/Or Ground Rent Collections Managed Using The Software?

    Electronic interfaces allow for the rapid loading of bank receipts and payments, removing the need for extensive manual data entry.

    Am I Limited To Where I Can Use The Software?

    Regardless of where you are located, you can access the software. All you need is an internet connection and you can log in and view all the information you need.

    How Many Blocks Can I Manage Using The Software?

    Our software allows Managing Agents to manage as many blocks as they would like and due to the flexibility of the software, they can easily make any amendments to any data. At Blocks Online, we will always support your business and continue to ensure that the software allows you to manage all of your properties with ease.

    Why Should I Choose Blocks Online?

    Our services at Blocks Online are ahead of other block management software providers, as we have created a straightforward, yet innovative piece of software that makes it easier for Managing Agents and Property Management Companies to manage their day to day activities.

    Blocks Online offers a comprehensive and fully integrated suite of web-based software with built-in best practice and is particularly beneficial for Property Management Companies and Managing Agents to use to keep on top of managing multiple blocks.

    We have competitive prices, so Managing Agents can afford to use and benefit from our software. At Blocks Online, we never surprise our clients with any hidden charges, and we will always ensure that they are notified with any updates to the software.

    At Blocks Online, we have over 25,000 units being managed with our software and it has proven to be a popular choice amongst many leading block management companies. Our integrated modules, including credit control, ticketing and our leaseholder portal are integrated into the system, making the software very effective to use and ahead of our competitors.

    What Are The Other Services You Provide?

    We offer a number of services to assist our Manging Agents, so they can manage their blocks with ease. All our services are flexible, so you can be sure that we can help you with your specific requirements and you can access our services too.

    These business services include:

    • Printing and Envelope Stuffing
    • Supplier Invoice Processing

    Get in touch with our team or browse our site to find out more information about the unique services we provide at Blocks Online.

    How Can I Request A Demo?

    Requesting a demo is easy and straightforward; simply fill out our online Request Demo form, including your name, company’s name, telephone number, email address and message. We will then get in touch with you to arrange a suitable time for an online demo of our block management software.

    What Features Does The Block Management Software Include?

    Our block management software has a number of different features, which is why it is such a popular choice amongst many Managing Agents and Property Management Companies. The features include:

    • Block Management
    • Leaseholder Portal
    • Ticketing
    • Credit Control

    Our software is both safe and secure, and quick to get started. With 24/7 access, no set-up fees, and free upgrades, our software is ahead of the curve.

    Is The Software Backed Up And How Secure Is The Data?

    Our cloud based software is automatically backed up every hour, so you don’t have to worry about losing any information or important documents. And should a catastrophe happen to your office, you know that your data is safe.

    Blocks Online uses SSL (Secure Sockets Layer) encryption – This is the standard technology for establishing an encrypted link between a web server and a browser. Blocks Online uses the SHA-256 hashing algorithm, as used by many major corporations including Google, Amazon and eBay.

    How Can I Sign Up?

    Signing up for our software is easy to do. Simply fill out our online form, including your name, your email, company name and the modules you require.

    What Is The Best Way To Contact The Team At Blocks Online?

    If you would like to get in touch to find out more information about our software or our other services, you can either fill out our online form, or call our head office directly.

    What’s Included When I Purchase The Software?

    By opting for our software, you will receive easy set-up details, meaning that within 48 hours you will be able to start managing your properties with us. Our system is very user-friendly, so you will be able to manage your properties and their finances with complete ease. However, if you do have any problems along the way, you are welcome to contact the team at Blocks Online and we will get the issue solved in no time.

    The software is accessible anywhere and has a full backup, so no matter where you are, as long as you have and internet connection you can access your information. We also have flexible monthly payments, so you won’t ever be stuck in a long term contract.

    Is The Software Expensive And Will There Be Any Additional Charges?

    We don’t ask for any large up-front costs and you don’t have to be tied into a long term contract with us, or even purchase new technical kit. Here at Blocks Online, we only ask that you pay on time on a month-by-month basis and we will only charge you for the service that you use. You will never be faced with any additional, hidden costs further down the line; you will always be updated with any changes made to the software. Our pricing starts at only £100 per month and all our prices are kept competitive.

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