Sadly not all leaseholders are quick to pay their bills. The Credit Control module helps you keep on top of the non-payers, generating reminder letters and keeping track of the status of every case.

    Credit Control Cases

    Identify non-payers
    Track communication history
    Record payment plans
    Monitor cases

    Credit Control Cases
    Record all contact with a leaseholder in one place, whether conversations that you have on the phone or emails and letters that are sent out. And all information is time-stamped so you keep an accurate log of every interaction.

    Status tracking
    Quickly understand whether leaseholders are in dispute, whether they have promised to pay their arrears at a future date or whether they have agreed a payment plan.

    Reminder letters

    Produce reminder letters
    Utilise standard templates
    Save correspondence
    Bulk production tools

    Reminder letters
    Standard first and second reminder letters are provided for service charge arrears and a single reminder letter is available for ground rent arrears. All letters are stored as PDF files for future reference.

    Bulk create credit control cases
    Through a single screen Blocks Online can generate credit control cases and reminder letters for a range of units based on criteria chosen by the user e.g. level of arrears, number of days past due date, etc.

    Work management

    Daily to-do list
    Automatic updates of cases
    Track payment plans

    Daily actions
    Every day when you access the credit control module you will see a list of cases to be chased that day. And you can access information relating to any particular unit to understand their payment history.

    Automatic updates
    Whenever a payment is received from a leaseholder the credit control case will be automatically updated … and if they have cleared their arrears then the case will be immediately closed so you can focus on the cases that need your attention.

    Payment Plans
    When a leaseholder agrees a payment plan you can create a case to record what has been agreed. Every time they make a payment the case is updated and you need take no further action. However, if a payment is missed then you will be prompted to take action.

    Legal tracking
    If a leaseholder does not clear their arrears then the credit control module can be used to track the legal steps being taken.



    Your Name (required)

    Your Email (required)




    Tell us about you...